Política de reembolso
Returns
Madmoizelle Closet will accept returns and exchanges within 30 days of fulfillment. Items must be returned in the condition in which you received, unworn and unwashed or will be subject to denial. Please ensure the contents of your return matches the return packing slip generated for your package. Do not include additional items not listed.
We offer free returns for STORE CREDIT ONLY. Store credit never expires. Returns are free for U.S & Canada returns only. We do not offer or accept returns for all other international returns.
Items listed below are NOT eligible for Returns or Exchanges:
- Sale Items
- Final Sale Items
- Last Chance Sale Items
- Flash Sale Items
- All Accessories (Jewelry, Hats, Scarves, Sunglasses, Belts & Handbags
Start a return here:
To begin the return process, please email info@madmoizellecloset.com with your order number or https://www.madmoizellecloset.com/apps/return_prime
Once we have received your package, your store credit will be processed within 5 business days. You will be notified via email at the email address listed on your account when your order was placed.
Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase. This does not include the shipping charge paid on the order.
What if my item arrived damaged or defective?
We stand behind our products and want you to be satisfied with them! If you received a damaged or defective item, please contact our us info@madmoizellecloset.com within 48 hours of receiving the damaged item so we can rectify it for you right away.
What if I paid with Klarna, Afterpay, or Shop Pay?
Klarna, Afterpay & Shop Pay purchases are subject to Madmoizelle Closet's standard Return Policy of Store Credit Only for items returned within 30 days of fulfillment.
If you have returned your order - partial or full - and you have not paid off all of your installments, you will continue to pay off those installments until they are complete for the total purchase amount, and you will receive an E-Gift Card for the total amount of the item(s) being returned.
If you have any questions about payments made with Klarna, Afterpay or Shop Pay please contact their support teams.